Social Media
Social Media Services
At Charlie Puffin Digital, we make social media simple, effective, and stress‑free for businesses across Hitchin and Hertfordshire. Whether you need help understanding where you are, improving what’s already in place, or building a full content plan from the ground up, we’re here to support you with clarity and care.
What we offer
Social Media Audit
Before we make any changes, we take a detailed look at your current social media presence. We review your content, branding, tone, consistency, and engagement to see what’s working well and where there’s room to grow. This gives us a clear starting point and helps ensure every step that follows is meaningful and effective.
Optimising Your Existing Platforms
Already posting but not seeing results? We refine what you have. That might include updating bios, improving visual consistency, strengthening messaging, refreshing highlight covers, or recommending new approaches. Small changes can make a big difference — and we keep the process easy to follow.
Content Calendar
Planning ahead makes everything simpler. Each month, we create a tailored content calendar that outlines the posts, themes, and ideas best suited to your brand. You’ll have full visibility of what’s coming up and the chance to review and approve everything before it goes live.
Content Creation & Copywriting
From thoughtful captions to engaging visuals, we create content that reflects your brand and speaks to your audience. Whether it’s educational posts, promotional content, behind‑the‑scenes moments, or storytelling — we shape every piece with purpose and personality.
Digital Dashboards
Every month, you’ll receive a clear, easy‑to‑understand dashboard showing how your content performed. We highlight key metrics, the best‑performing posts, audience behaviour, and opportunities for improvement. No jargon — just helpful insights you can actually use.
How it works
Discovery Call
Social Media Audit
Strategy
Monthly Content Calendar
Digital Dashboard
Why choose us?
We keep things simple and easy to understand
No jargon, no overcomplication — just clear, friendly support that helps you feel confident about your online presence.
We’re a local Hitchin business
We understand the community, the customers, and the unique challenges of running a small business in Hertfordshire.
We tailor everything to you
Your goals, your brand, your tone — nothing is off‑the‑shelf.
We care about the long term
Our aim is to build a consistent, meaningful presence for your business — not quick fixes that disappear.
We’re a close‑knit team
Small, friendly, and always here when you need us.