Privacy Policy

The following Privacy Policy applies to users of This privacy policy statement will inform you about how we collect information, how we store it and how we use it. It is intended to assist you to make informed decisions when using our website, products and services.

We are a social media and digital marketing agency offering social media and advertising services. The main purpose of the Charlie Puffin Digital website is to promote our business activities and services. Most of the communications we publish is targeted at ‘Business to Business’. Where possible please provide us with the business contact information rather than your personal contact information.

What personal data we collect and why we collect it

We will request information such as your name and contact details (email address) which you can choose to provide when you use our contact forms. We need to collect this information to be able to provide you with our products and services. The legal basis for our collection of this data is defined as ‘Legitimate Interest’ as per Recital 47 of Article 6(f) of the General Data Protection Regulations (GDPR), as it is reasonable for you to expect that you will be contacted in regards to your enquiry after having emailed us or entered your contact details into an enquiry form. We do not collect ‘sensitive data’ about you (as specified in Article 9 of the GDPR as data about ‘racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership’.) We do not knowingly collect, process or share the Personal Data of children or minors, if you are under 18, please do not provide any personal information to us. You do not have to provide us with any Personal Data if you do not want to, however we will be unable to contact you about your enquiry if you do not.

Use of Personal Data

If you provide your email address to us, we will contact you via email to discuss your enquiry and to understand your requirements. We may also contact you via email with information we believe will be of interest to you.

We may need to supply some of your data to a third party to be able to supply you with a service. We will only provide the data that is essential to the provision of the service. We will retain your Personal Data for up to 24 months, either from from the date of submission or from our last communication with you. The reasons we retain your Personal Data for this period are as follows:
• It may take us some time to contact you after you have made your enquiry. 
• Once we have contacted you we may contact you by way of a courtesy call to ensure that your requirements have been met and to maintain the standards of the service we provide. 
• We have more information to refer to if you contact us again in the future or make a complaint 
• We will need this information if we are providing you with any services

We make reasonable efforts to keep your data and information safe. This means where we store this information electronically, we keep our software up to date and use modern security software. 

Your rights
Under GDPR you have certain rights regarding your Personal Information. We have outlined the rights that apply to the Personal Data we collect, which are as follows: 
• The right to be informed – this means you have a right to know what happens with your Personal Data. This Privacy Policy should provide you with this information. 
• The right of access – this means you have the right to know what Personal Data we hold about you. We will provide this information to you free of charge. 
• The right of rectification – if the Personal Data we hold about you is incorrect or incomplete you have the right to correct it or complete it. 
• The right to erasure – sometimes known as ‘the right to be forgotten’ this means if you request us to do so, we will delete the Personal Data we hold about you. This means we may not be able to provide you with services in the future. 
• The right to restrict processing – this means that you can request for us to cease processing your data rather than deleting it. This means we may not be able to provide you with services in the future. 
• The right to data portability – this means if you request Personal Data from us we will provide it in a commonly used, machine readable form. 
• The right to object – this means you can object to us processing your Personal Data if you do not believe it is in your interest. 
• You also have the right to lodge a complaint with a supervisory authority if you so wish. 

Our Contact Details:

Telephone: 01462 558537
Postal Address: 62 Wilbury Way, Hitchin, Hertfordshire, SG4 0TP